CareLumi Terms & Conditions

Effective Date: December 8, 2025

1. About These Terms

These Terms & Conditions (“Terms”) govern your use of the websites, platform, and services provided by CARELUMI, Inc. (“CareLumi,” “we,” “our,” or “us”). By accessing or using our services, you agree to these Terms. If you do not agree, you must not use our services.

2. Use of Services

CareLumi provides a verification platform and related services for healthcare provider operations, including credentialing, licensing, payer enrollment, privileging, and verification. You agree to use our services only for lawful purposes and in accordance with these Terms and any agreement between you or your organization and CareLumi.

3. SMS Terms

CareLumi offers an optional text messaging program operated through our executive assistant, Lily. The following SMS Terms apply to that program:

Program description: CareLumi sends conversational text messages for scheduling, coordination, and follow-ups connected to our services. You will only be messaged after direct business interaction with CareLumi (for example, a call, email, or Slack exchange in which you asked us to follow up by text), after you text our number first, or as a CareLumi team member using the number for work coordination.
Message frequency: Message frequency varies based on your interactions with us.
Costs: Message and data rates may apply, depending on your mobile carrier and plan.
Opting out: Reply STOP at any time to cancel and stop receiving text messages. After you send STOP, we may send one confirmation message.
Help: Reply HELP for assistance, or contact us at hello@carelumi.com.
Carriers: Mobile carriers are not liable for delayed or undelivered messages.
Privacy: Our handling of your information, including SMS opt-in data, is described in our Privacy Policy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

4. Contact Information

If you have any questions about these Terms, please contact us at:

CARELUMI, Inc.
Chicago, IL
Email: hello@carelumi.com
Security concerns: security@carelumi.com